Send a deletion request
Email privacy@obsedia.ai with the subject Data deletion request. Include the Obsedia product you use, your Shopify store domain and a short description of the data you want deleted.
Where possible, write from the email address associated with the account or store. Do not send passwords, access tokens, payment details, customer lists or other unnecessary personal information.
Identity and authority checks
We may ask for limited additional information when needed to verify your identity or authority to act for the relevant account or store. This helps us avoid deleting another person's data.
If you are a shopper
If your request concerns a store that uses Obsedia, contact that merchant first. The merchant controls its shopper data, and we assist with requests on its instructions. You can contact privacy@obsedia.ai for help identifying the right request route, or for a request about records Obsedia controls directly.
What happens to the data
We assess your request and delete or anonymise personal data where we are authorised and required to do so. We confirm the outcome or explain why some information cannot be erased.
Limited records may need to be retained to comply with legal, tax or accounting obligations, protect security, prevent fraud or establish, exercise or defend legal claims. Any retention must have a valid basis and be limited to the relevant purpose and period.
Uninstalling or disconnecting
Uninstalling an app from Shopify or disconnecting a linked service is separate from a deletion request. It changes the connection's access, but does not by itself confirm that every stored record has been deleted. Contact us if you want to request deletion or understand what must be retained.
Response time
We respond without undue delay and within the time required by applicable data-protection law. If clarification is needed or the law permits more time, we explain the next steps and expected response time.