A customer asks for Omega-3 in softgels. The useful next step is a matching product, a clear pack choice and a way to add it to the cart. The conversation below is an illustrative shopping sequence. It shows what a merchant should inspect at each step, from the initial request to the resulting cart line.
Begin with the product and format request
Shopper: “I’m looking for Omega-3 in softgels.” The request names a product category and a format. The agent should use both details when selecting a catalog item. A general explanation of Omega-3 would leave the buying request unresolved.
The sample on Obsedia’s Supplements AI Agent page shows an Omega-3 softgel product card. Its example pack contains 60 softgels and displays $24. Those are demonstration details, not a price quote for another merchant’s catalog.
Explain the selected product briefly
A concise illustrative reply is: “This Omega-3 comes in softgels. The card shows the pack and price.” The explanation connects the selection to the requested format. Keep any further ingredient statement tied to the information available for that particular product.
If more than one listing fits, explain the relevant difference or ask a follow-up. A preference for a smaller bottle, a different pack or a stated budget can help narrow the choice. Do not silently select an option the shopper has not chosen.
Inspect the product card before the action
The customer needs to identify the exact item they are considering. Check the product name, image, displayed currency and pack options. Ensure a changed selection updates the purchase context clearly enough for someone using a phone to understand.
Shopify products can have variants for different options. In a supplement range, the merchant might use variants for pack sizes or flavours. Confirm the intended option in the actual catalog rather than assuming the first option matches the conversation.
Let the shopper choose the cart action
An Add to cart control gives the shopper an explicit action after reviewing the recommendation. The selection should identify the correct variant and quantity. Recommending an item and adding an item are separate parts of the experience.
Shopify’s Cart API represents additions using a variant identifier and quantity. The merchant does not need to inspect API code to test the outcome: open the test cart and check that the selected product, pack and quantity appear there.
- Before the action: confirm the named product and selected option.
- After the action: verify the cart’s actual line item and quantity.
- On an unavailable option: expect an accurate result and a clear way to continue.
- On a repeated action: inspect whether the cart quantity matches the shopper’s intention.
Record the outcome at each stage
A cart confirmation shows that the item reached the cart. Purchase completion requires the later checkout and order steps. Keep those events distinct in your evaluation so a successful recommendation is not reported as a completed sale.
If the journey fails, record the first step that went wrong. An incorrect product selection calls for a different correction than a cart action that used the wrong variant. Precise notes help the team reproduce the issue.
Try the supplement conversation
Open the Obsedia Supplements AI Agent page to inspect its sample conversation, product card and demo cart. The example lets you explore the interaction without placing a real order. It is a starting point for a store-specific evaluation.
For your own catalog, repeat the sequence with a product your team knows well. Verify the source facts first, then the selected option and cart result. Once the basic journey works, add a follow-up question or an unavailable pack to the test.
Follow the whole sequence: request, matching product, visible option, explicit cart action and verified cart line. Each stage needs to agree with the customer’s choice.
